Cancel and Return Policy

Here are some important & helpful guidelines on Returns:

1) Always email us first if you have any problem related to purchase. sales@totalhealthkare.com
2) If you reject to accept the package, we will refund product cost only.
3) Always be sure to report your problem within 12 hours of receiving the item.
4) Never ship back an item without consulting with us. It’s very important that you DO NOT ship the item back to us until you have verified with us and no credit or replacement shall be given on such items.
5) Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
6) Always return your items using registered airmail / courier who provide proof of delivery.
7) Please return within 7 working days of confirmation from our end, and with original packing & in original condition. Please ensure to include a copy of the invoice you received.
8) We will examine the product that you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
9) As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility.
10) If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send through reliable courier agency only and forward the tracking details to us and keep the airway bill till it gets delivered to us.
11) Please mark the items as defective returns and not for sale.

Cancelation of Order

Once you request the cancellation of item(s) in your order, it will take us a maximum of 3-4 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as ‘Shipped’, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier. Note: Refund process may take from 1 to 2 weeks.